Shipping policy

Last updated: 8 March 2026

This policy describes the shipping and delivery conditions applicable to orders placed on https://demov2.fr.

1. Order preparation

Orders are prepared Monday to Friday, excluding public holidays.

For products available in stock, orders are generally prepared and dispatched within 24 business hours after payment confirmation.

Orders placed after processing hours may be prepared the next business day.

During busy periods (launches, promotions, holidays, etc.), preparation times may exceptionally be slightly longer.

2. Delivery method

Orders are currently shipped via Colissimo — home delivery with signature.

The recipient's signature is required when the parcel is delivered. Transport is provided by La Poste / Colissimo.

3. Delivery times

Estimated delivery times provided by Colissimo are generally 2 to 3 business days in mainland France.

These times are estimates and may vary depending on the destination, busy periods and the carrier's logistical conditions.

DEMO V2 cannot be held liable for delays attributable to the carrier.

4. Order tracking

Once your order has been dispatched, a shipping confirmation email is sent and a Colissimo tracking number is provided.

You can track your parcel directly on the carrier's website.

If you do not receive your tracking number within 24 hours of dispatch, contact us at demoversion49250@gmail.com.

5. Shipping address

The customer is responsible for the accuracy of the delivery information provided when ordering.

In the event of an incorrect address, incomplete information or an inability to deliver, DEMO V2 cannot be held liable for delays or non-delivery of the parcel.

If a parcel is returned to the sender for these reasons, reshipping costs will be the customer's responsibility.

6. Undelivered or unclaimed parcels

If the parcel cannot be handed to the recipient, the carrier may leave a delivery notice, reschedule delivery or hold the parcel at the post office.

If the parcel is not claimed within the carrier's specified deadline, it may be returned to the sender. In this case, reshipping costs may be charged to the customer.

7. Lost, stolen or damaged parcels

If your parcel arrives damaged or appears to have been opened, we recommend refusing the parcel or recording a specific reservation with the carrier upon delivery.

For delivery problems (lost, damaged or undelivered parcels), contact us as soon as possible at demoversion49250@gmail.com.

An investigation may be opened with the carrier in accordance with its procedures. DEMO V2 will assist the customer in these steps to find an appropriate solution.

8. International delivery

As of the date this policy was last updated, delivery is mainly offered within mainland France.

If international delivery is offered in future, any customs duties or import taxes will be the customer's responsibility.

9. Contact

For questions about shipping, delivery or order tracking:
Email: demoversion49250@gmail.com